Refund & Guarantee Policy

01Our Guarantee

At Semantic SEOs, we are confident in the quality of every deliverable we produce. Every topical map, content brief, article, and audit we deliver is built using the Koray Tuğberk GÜBÜR topical authority framework and reviewed by our team before delivery.

Our guarantee is simple: if we produce something that falls demonstrably outside the agreed scope and our revision process cannot make it right, you get a full refund. No arguing, no drawn-out process, no partial excuses.

This is a quality guarantee, not a results guarantee. SEO rankings, traffic, and AI citations depend on factors entirely outside our control — search engine algorithms, competitor activity, domain age, website technical health, and the competitive landscape of your niche. We do not and cannot guarantee specific ranking positions or traffic outcomes.

02What the Guarantee Covers

Covered by the guarantee

• Scope deviation: The deliverable materially differs from what was agreed at the time of ordering (e.g. a 50-topic topical map with fewer than 50 topics, articles under the agreed word count).
• Unresolvable quality issues: A deliverable contains errors or omissions that cannot be corrected through the standard revision process (one round included with every order).
• Non-delivery: We fail to deliver within the agreed or reasonable estimated timeframe and cannot provide a revised delivery date acceptable to you.
• Pre-work cancellation: You cancel before our team begins work on your order.

Not covered by the guarantee

• Ranking positions: We do not guarantee any specific position in Google, Bing, or AI search platforms. SEO is an ongoing process influenced by many external factors.
• Traffic or revenue outcomes: We cannot guarantee increases in organic traffic, leads, or revenue resulting from our deliverables.
• AI citation frequency: We cannot guarantee that your content will be cited by ChatGPT, Perplexity, Google AI Overviews, or Bing Copilot. AEO and GEO services improve the conditions for citations; they do not guarantee them.
• Change of mind: A refund is not available simply because you changed your mind after work has commenced.
• Third-party factors: Any impact on your website caused by algorithm updates, hosting issues, penalties, or actions by third parties after delivery of our work.

03Refund Eligibility

Your eligibility for a refund depends on the stage of work at the time of your request:

Refund requests must be submitted within 14 calendar days of delivery. Requests submitted after this period will be considered at our discretion.

04Service-by-Service Refund Policy

Each service has specific refund conditions based on its nature and how work is structured.

* Except where the deliverable is confirmed to be outside the agreed scope and cannot be resolved through the revision process, in which case our 100% Money-Back Guarantee applies.

05How to Request a Refund

To submit a refund request, follow these steps. We aim to resolve all refund requests within 5 business days of acknowledgement.

06Refund Timelines

Once a refund is approved, the following timelines apply:

Refunds are returned exclusively to the original payment method used at checkout. We cannot refund to a different card, account, or payment method.

07Exceptions and Exclusions

The following circumstances are explicitly excluded from our refund policy:

• Results-based claims: We do not offer refunds based on search engine rankings, organic traffic volumes, AI citation numbers, or any other outcome metric that depends on factors outside our control.
• Change of mind after commencement: Refunds are not available if you simply change your mind after work has begun, unless the deliverable falls outside the agreed scope.
• Late requests: Refund requests submitted more than 14 calendar days after delivery will be considered at our sole discretion and are not guaranteed.
• Inaccurate client information: Where a deliverable is affected by inaccurate, incomplete, or misleading information you provided at the time of ordering, this does not constitute a quality failure on our part.
• Client-modified deliverables: If you substantially modify a deliverable after receipt and then claim it is outside scope, a refund will not be issued. Raise quality concerns before making modifications.
• Deliverables already used commercially: If you have published, distributed, or otherwise commercially used a deliverable and then request a refund, this will not be approved.
• Link building — live links: Once a backlink is live on a third-party website, the placement cannot be reversed and no refund is available for that specific link placement.
• Third-party costs: We are not responsible for any third-party costs you incur in connection with our services (e.g. hosting costs, CMS plugin fees, developer implementation costs).
• Force majeure: Delays or non-delivery caused by events beyond our reasonable control, including but not limited to platform outages, search engine changes, or global events.

08Contact Us

For refund requests, questions about this policy, or to discuss a quality concern before formally raising a request, please contact us. We are committed to resolving all issues quickly and fairly.

For disputes that cannot be resolved directly, please refer to our Terms of Service for our dispute resolution process and governing law provisions.